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Name *

Email *

What is this about? *

You selected "Other" - what is this about? *

What is your exact watch model? *

Please give the EXACT model or a model number. A brand name alone isn't enough for us to match a strap.

Which product are you enquiring about? *

Order number *

The order number from your confirmation email.

Skip the wait - check your tracking instantly using the order number + email above.

Do it yourself, instantly

Using the order number + the email on your order, you can cancel for store credit or change a size/colour - while your order hasn't shipped yet. (Warranty is covered for 12 months from delivery.)

Reason for exchange *

Which watch do you have? *

Which item(s) are you exchanging? *

Reason for refund *

Refunds are only available for major product issues within 14 days of delivery - not for change of mind or wrong size.

What resolution are you looking for? *

What strap would you like instead? *

Please pick the exact strap (width, colour, style) rather than asking us to suggest one - we have hundreds and you'll get what you want faster. Careful with SKUs: choose a size/colour first, as the SKU encodes the size. If you genuinely need help choosing, ask here.

For warranty / manufacturing issues you must attach a photo of the issue. Claims without a photo can't be processed.

Photo of the issue *

Have you read our returns & warranty policy?

Yes No

Exchange / store credit is available for up to 14 days. Refunds are not available for change of mind.

Please describe your query / issue *

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